The Demel Hotel is located near the heart of the city, approximately 10 minutes from the historic downtown. There is ample public transit that can take guests to and from sites as famous as Wawel Castle, the Main Market and the Cloth Halls. The airport is approximately 6 miles distant from the Demel Krakow.

The rooms at the Demel Hotel Krakow are provided with private baths, complete with showers and hairdryers. There is satellite television, radio, writing desks and telephone service provided in each room. In total, there are just over 60 rooms available for hire at this hotel.

The Hotel Demel Krakow is provided with amenities such as an onsite restaurant and bar. There is also a boutique and a flower shop located on the premises. The tourist office, located in the lobby, can help arrange tours of Krakow's historic sites or even tours of Poland at large. There are conference facilities which can host up to 20 people.